Shipping policy
Couriers Used
FORNO SERVICE uses the following express couriers, selected based on the type of shipment and destination:
UPS
DHL
SUSA
The courier is selected automatically during order processing.
Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of the packages.
The final cost is displayed before order confirmation, except in special cases (bulky or customized shipments).
Shipping Rates
The following are the reference pricing tables, broken down by geographic area.
Rates may vary based on weight, volume, number of packages, and product type.
1. Shipping throughout Italy (excluding remote areas)
Weight Price
0-10kg €7.99
10-30kg €14.99
30-70kg €20.99
over 70kg €36.99
Free Shipping for orders over €150
2. Shipping to Sardinia
Weight Price
0-3kg €9.45
3-10kg €12.20
10-20kg €15.25
20-30kg €17.69
30-40kg €24.44
40-50kg €29.28
50-70kg €36.60
Free Shipping for orders over €150
3. Shipping to Venice and the Minor Islands
Weight Price
0-10kg €15.55
10-30kg €21.00
30-50kg €32.58
50-70kg €40.00
Delivery times and methods
FORNO SERVICE reserves 1 business day for:
sourcing the goods,
packaging,
completing administrative procedures.
To this timeframe, add the courier transit time, which varies based on the destination and the carrier used.
Delivery times do not include:
Saturdays,
Sundays,
public holidays.
Collection at FORNO SERVICE
You can collect your goods directly from the FORNO SERVICE warehouses, providing you notify our staff at least 1 business day before collection.
📞 Toll-free number: 800 916 767
📍 Address:
FORNO SERVICE
Via San Damiano 9
70022 Altamura (BA)
How to proceed upon product delivery
To ensure efficient service, the customer is required to carefully check the condition of the packaging upon delivery.
If the packaging is damaged, accept the goods with reservations, writing the following on the delivery note:
"RECEIVED WITH RESERVATIONS - damaged package"
In the event of obvious and serious damage, refuse the goods and request that the following be written on the delivery note:
"GOODS REFUSED - damaged package"
Always verify that the number of packages indicated by the carrier corresponds.
Any complaints must be reported immediately to the courier. In the absence of any reservation or complaint, the goods are considered properly delivered.
The invoice or packing slip, inserted in the appropriate external pocket of the package, must be retained as a valid document for warranty purposes.
