Terms of service

PRIVACY POLICY
1. Processing of personal data pursuant to Article 10 of Law 675/96

Pursuant to Article 10 of Law 675/96 (Privacy), we inform you that the data we request will be processed by Forno Service® di Ninivaggi Pasquale – as Data Controller – in accordance with the principles of lawfulness and fairness. The purposes of the processing are inherent to our company's institutional activities. Providing data is optional, but necessary for the execution of the contractual relationship and, in particular, for the fulfillment of contractual obligations and any related administrative and accounting obligations.

Purpose, legal basis of processing, and types of data processed
The collection and processing of your ordinary personal data is carried out for:

the execution of the contractual or pre-contractual relationship;

The fulfillment of related management, administrative, and accounting obligations;
The promotion of new products or services of the Data Controller;
The potential protection of the Data Controller's rights.

Possible recipients and categories of recipients of personal data
Your common personal data may be disclosed to the following parties:

suppliers of products or services for the performance of the contractual relationship or related obligations;
public administrations or public bodies for compliance with legal obligations;
insurance companies and credit institutions;
internal resources of the Data Controller who have received specific instructions;
external parties appointed as Data Processors (e.g., IT consultants, software companies);
professionals and business administration and management companies (independent Data Controllers).

The Data Controller does not intend to transfer your personal data to a third country outside the European Union.

The processing will be conducted using appropriate security measures to prevent unauthorized access to data by third parties and to guarantee your confidentiality. The data will not be disclosed in any way.

Finally, we inform you that Article 13 of EU Regulation 679/2016 grants the data subject the right to request access to their data, as well as its rectification or erasure. The data subject has the right to request restriction of processing or to object to it. The data subject has the right, at any time, to withdraw their consent for marketing purposes.

Further information may be requested in writing from Forno Service® di Ninivaggi Pasquale, as well as from the owner (Mr. Pasquale Ninivaggi), domiciled for the purposes of the office at the Forno Service® di Ninivaggi Pasquale headquarters in Altamura (BA), Via San Damiano 9.

2. Ownership

The machines and/or materials are sold with retention of title until full payment of the price (Article 1523 et seq. of the Italian Civil Code) in cash or upon collection of bills and/or checks issued.

3. Warranty

All our machines are guaranteed for 12 months from the date of delivery or testing. If defects in materials or workmanship are proven during this period, the defective parts will be replaced or repaired free of charge, provided the defect is promptly declared. Repairs, if deemed under warranty, must be carried out at the supplier's premises. Damage due to overloading, improper use, and natural wear and tear is not covered under the warranty. Therefore, the warranty covers the replacement of defective parts, excluding shipping, labor, and travel costs for technical personnel. Normal wear and tear is excluded from the warranty. The warranty is void if the buyer is not up to date with payments, if the defects are caused by force majeure, and for damage caused by incompetence, poor maintenance, abnormal use, tampering, irregularities in the electricity or fuel supply, or repairs or replacements due to poor maintenance, improper use, or incompetence.
Repairs and/or replacements of defective parts performed during the warranty period do not extend the warranty.
The supplier is expressly excluded from any obligation to compensate for direct or indirect damages.
For any dispute, the competent court is the Court of Altamura.

RETURNS AND REFUNDS

If you've changed your mind about your purchase, no problem!
Returns are quick and easy. You have 14 days from delivery to return one or more products you purchased.

You can return the product directly to our office or via courier. If you prefer, you can have us collect the goods (the return cost will be calculated based on the carrier's standard rate).

When we receive your return and inspect the condition of the product, you will be automatically refunded.

The return will not be accepted if we find that the product has been damaged.

The product has been tested or used.

ORDER FROM THE OFFICIAL FORNOSERVICE® WEBSITE: Return to the store or by courier at your expense.

How do I request a return?

Send us an email to info@fornoservice.it with the invoice number and submit a return request.
Wait for the confirmation email, which will also contain instructions on the procedure.
Prepare the package/pallet, ensuring nothing is lost or damaged during transport.
Return or Ship
Return the product to the store, send it to us by courier, or request a collection from us.
Please note: the customer will be responsible for any missing or damaged parts, even if the courier is sent by FORNOSERVICE® to collect the item.
FORNOSERVICE® staff will immediately notify the customer of any defects upon arrival.
Wait for your refund
We will send you a refund using the same payment method you used for the purchase, as soon as we receive the product and inspect its condition.
RETURNS AND REFUNDS

If you've changed your mind about your purchase, no problem!
Returns are quick and easy. You have 30 days from delivery to return one or more products you purchased.

You can return the product directly to our store or by courier. If you prefer, you can have us collect the goods (the return cost will be calculated based on the carrier's standard rate).

When we receive your return and inspect the condition of the product, you will be automatically refunded.

Returns will not be accepted if we determine that the goods have been tested or used.

ORDERS FROM THE OFFICIAL FORNOSERVICE® WEBSITE: Returns can be made to our store or by courier at your expense.

How do I request a return?

Send us an email to info@fornoservice.it with your invoice number and submit a return request.
Wait for the confirmation email, which will also contain instructions on the procedure.
Prepare the package/pallet, ensuring nothing is lost or damaged during transport.
Return or Ship
Return the product to us, send it to us by courier, or request a collection from us.
Please note: the customer will be responsible for any missing or damaged parts, even if the courier is sent by FORNOSERVICE® to collect the item.
FORNOSERVICE® staff will immediately notify the customer of any defects upon arrival.
Wait for your refund
We will send you your refund using the same payment method you used for the purchase, as soon as we receive the product and have checked its condition.